Empowering call center professionals with effective negotiation techniques.
In this session focused on negotiation skills for call centers, our aim is to guide delegates in understanding the difference between positions and interests, transitioning from distributive to integrative negotiation approaches. Delegates will engage in interactive role-playing exercises to gain hands-on experience in navigating diverse negotiation scenarios.
The aim of this workshop is to help employees develop the skills required to negotiate outcomes and solutions that serve the client and the business to create a mutually acceptable arrangement.
This course is meticulously designed to cater to individuals across all management levels within a business.
We invite you to partner with us to create successful leaders and specialists who will have a significant impact on our business. Call us today to set up a 25 minute meeting to see how we can optimise the contribution your leaders make.