Negotiation Skills for Call Centres

Empowering call center professionals with effective negotiation techniques.


Negotiation Skills for Call Centres

In this session focused on negotiation skills for call centers, our aim is to guide delegates in understanding the difference between positions and interests, transitioning from distributive to integrative negotiation approaches. Delegates will engage in interactive role-playing exercises to gain hands-on experience in navigating diverse negotiation scenarios.

About Programme

The aim of this workshop is to help employees develop the skills required to negotiate outcomes and solutions that serve the client and the business to create a mutually acceptable arrangement.


Who this is for

This course is meticulously designed to cater to individuals across all management levels within a business.

What You'll Learn


Interested in this course?

All programmes are adaptable to suit your needs. Talk to us about your training and coaching needs.

We invite you to partner with us to create successful leaders and specialists who will have a significant impact on our business.  Call us today to set up a 25 minute meeting to see how we can optimise the contribution your leaders make.