Handling Conflict

Mastering conflict resolution and challenging conversations.

Paper boats between a female hand on a white table. Conflict solution concept

Handling Conflict

Personal and professional relationships are improved if people speak openly and effectively rather than using threats and silent fuming.

  • Online/ Virtual : 4 x 3hr sessions
  • Face-to-Face Facilitation: 2 Full Days
  • junior to mid-level Management

About Programme

The aim of this workshop is to help employees develop the skills required to effectively deal with conflict and challenging conversations.

Who this is for

The Handling Conflict Course is meticulously designed to empower junior to mid-level managers with the essential skills and strategies needed to excel in today’s dynamic business landscape.

What You'll Learn

  • How to handle challenging conversations
  • How to handle “difficult” people
  • The components of conflict
  • The difference between issue conflict and personal conflict
  • Causes of conflict in the workplace
  • The Thomas-Kilmann Conflict Mode Instrument
  • The different conflict management styles in action
  • A conflict management process
  • The positive attributes that a manager needs to handle conflict
  • The negative attributes that constraints handling conflict effectively

GET IN TOUCH

Interested in this course?

All programmes are adaptable to suit your needs. Talk to us about your training and coaching needs.

We invite you to partner with us to create successful leaders and specialists who will have a significant impact on our business.  Call us today to set up a 25 minute meeting to see how we can optimise the contribution your leaders make.

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